Kiwi clothing retailer, Superette made the move to StarShipIT and was shipping the very next day! Well known Kiwi clothing retailer, Superette, which ships largely within New Zealand and Australia, were one of the early adopters of StarShipIT’s technology.  We asked James Rigdin, Co-founder, about his experiences to date. What led you to StarShipIT? “We had tried building our own software but it was hugely expensive and time consuming. It took months, costs thousands and didn’t deliver what we wanted.” “The day after we decided to use StarShipIT, it was up and running. It does everything we were trying to build ourselves, at a fraction of the cost. The support we’ve had from StarShipIT has made this exceptionally easy.” James says the software is a "game changer." “Until now Kiwi businesses had to either spend thousands creating their own software or manually enter order details into the courier’s website and label items by hand.  Shipping was a major headache and has a significant labour cost for anyone who sells and ships. This software saves time, money and improves customer service.” StarShipIT ticked all the boxes for us:

• StarShipIT instantly recognizes and validates addresses ensuring accurate handling and its auto-complete feature remembers details from previous shipments, improving speed.
• Enables you to provide customers with live rates and flexible shipping options at checkout
• Quick and easy installation with fantastic one to one support for customers to ensure you are setup properly and can start shipping immediately
• Users can auto print labels, picking slips and customs documentation
• Customers are sent email and/or text notifications during their order’s transit
• StarShipIT’s branded tracking page means you can create a seamless branded experience and use the opportunity to upsell to your customers while they are back on your website checking the status of their order

 “StarShipIT is a gamechanger….The day after we decided to use StarShipIt, it was up and running. It does everything we were trying to build ourselves, at a fraction of the cost. The support we’ve had from StarShipIt has made this exceptionally easy.”  James Rigdin, Founder, Superette  

We sought out one of our highly successful online retail customers, Hello Molly to share with us their experience with StarShipIT to date. Ena Eaton, Operations Manager, has been with Hello Molly for several years now, looking after the operations side of the business. Hello Molly is an online retailer of on trend fashion for young women, based in Sydney, Australia, with 15 full time employees. Prior to using StarShipIT, the team were having to manually produce labels, a time-consuming process which became more challenging as the business grew. With an ever increasing pile of orders to get through, the team needed a solution that would enable them to automate the process of producing labels while also allowing them to continue using DHL Express and Australia Post as their preferred carriers. Their web developer proactively searched for a suitable technology solution that would meet their criteria and StarShipIT was selected as it ticked all the boxes:

• Needed to integrate with DHL Express & AusPost to automatically produce labels and shipping documentation
• Intuitive and easy to train the warehouse staff to use
• Cost effective

After a very easy implementation with their Magento eCommerce site and their couriers, they were away. One of Hello Molly’s core values is centred around it’s delivery promise. Hello Molly state on their website that all orders placed by 2.00pm will be shipped out that day. This delivery promise can only be achieved with the efficiency of StarShipIT, which enables Ena’s team to get all orders received by 2.00pm packed and ready for pickup. Due to the speed and efficiency of StarShipIT, the Hello Molly team can actually process orders received up until 3.00pm, meaning they can get through at least 15% more orders per day, quite a feat when they’re processing around 2000 orders a week. Using their winning combination of DHL Express and AusPost, with StarShipIT, the increased efficiency has helped the business to grow considerably. “Australia Post has the biggest network and is really reliable. DHL Express can get customer orders to the US in just 3-4 days – they’re superfast and reliable. The team can process orders faster, with so much efficiency, customers are happy as their goods arrive on time and we have many repeat customers – all of which has contributed to the success and growth the company has seen over the past few years” says Ena. Ena and the team are proud of not only meeting their delivery promise but also exceeding customer delivery time expectations. After 3 years using StarShipIT, the business has been able to focus on growth and now has a loyal following of customers in the United States. Ena reported that “many US customers receive their orders from Sydney sooner than they would have if they’d ordered within the US!” Since using StarShipIT, Hello Molly has reported the following benefits:

• • • • • • • Integrates with our preferred carriers
            • Easy to train the warehouse staff to use it
            • Increased efficiency with fast label printing and documentation
            • Cost effective
            • Enables them to process 15% more orders, per day

"StarShipIT is a great, easy-to-use tool that has resolved some of the biggest headaches we experienced in order fulfilment as our company rapidly grew. Thanks to StarshipIT, we can process and ship orders at a rate that keeps our customer satisfaction levels high and manpower costs low!”   Ena Eaton, Operations Manager - Hello Molly

Father Rabbit Limited sells high quality homewares – everything from beautiful linens, storage solutions, luxury pantry items to their own ceramic range. From small beginnings, this widely emulated brand has grown from an online shop to now include three stores in New Zealand. Father Rabbit is the alter ego of Claudia Zinzan and Nick Hutchinson. When their first child was born, Claudia took time out from her career as an Interior Designer to develop the Father Rabbit concept and brand. After six months of careful planning (under the watchful eye of the pedantic rabbit) their online store was open for trading in December 2010. With a demanding rabbit and growing family, Claudia has now said goodbye to her Interior Design clients to focus on Father Rabbit full-time and Nick manages his role as Father Rabbit’s Right Hand Man around the ebbs and flows of a career in the film industry as a camera operator. When he’s not staring down the lens or lending his practical nous to the garden and the baby, he works alongside Claudia on product selection, merchandising and the very important task of keeping Father Rabbit‘s website spic and span and a Nice Place To Shop. As the Father Rabbit business grew, so did his domain. Initially operating out of a burrow-sized corner in the lounge, he then took over the front half of the family’s villa, eventually moving on from this space too. You can now find the Rabbit sharing his time between two beautiful retail stores. Father Rabbit took a while to automate its shipping and distribution, the main reason being that they are a Apple Mac-based business and couldn’t find a domestic Courier company who had a system that worked with Tradevine. When they found out that StarShipIT worked with Courier Post and Tradevine they were finally able to do it. On discovering StarShipIT, Father Rabbit did a free trial and Nick says, “it all seemed to work. We also looked at GoSweetSpot but this wasn’t an option because it didn’t work with our preferred courier. There where a few things that needed ironing out in the first couple weeks, as to be expected, but the StarShipIT team were always there to help fix or advise when needed. We decided the advantages were going to be huge and went ahead.” Has StarShipIT been good for their rapidly growing business? Absolutely, the main advantage Nick explains is that “it has definitely taken human error out of shipping. We are sending the parcel to the right person with the correct ticket on it. Also we are no longer worried about losing ticket books or overcharging by the carrier because of incorrect ticketing.” Ship’appy bunnies indeed.

It’s Now Cool reduces man hours with StarShipIT’s integrated shipping and tracking software.

Director of online swimwear store It’s Now Cool, Ryan Stanistreet knew something had to give. The costs and time associated with shipping customer orders was impacting the business with the rapid growth of their online store. Ryan needed a more efficient way to automate their shipping process. As the business grew, the process of booking shipments with multiple carriers and manually entering customer shipping information had become time consuming and expensive, a common issue for online retailers. Ryan identified the need for a shipping technology solution that would reduce costs and the number of hours spent per week on shipping related matters. It’s Now Cool needed to move to a technology solution that ticked the following boxes:

• Easy to use
• The ability to plug in to their existing freight providers
• Automate their shipping process
• Reduce time spent on shipping matters
• Provide a centralised shipping portal

Ryan worked with the dedicated support service from the on-boarding team to integrate the system quickly and make sure sufficient testing and training were conducted with his team. After a simple implementation process to integrate with their eCommerce platform, they have been using StarShipIT for a year. Key results after one year…

• Efficiency, automation and ease of use for staff
• A central shipping portal
• Great support from the StarShipIT team
• Man-hours needed to book shipments reduced by half!

Ryan explains, “We now have efficiency, automation and ease of use for staff with a central shipping portal. We also receive great support from the StarShipIT team when required. The key benefit for us was the reduction in man hours needed to book shipments.” “We chose StarShipIT as they integrated seamlessly into our business and have scaled with us as we have grown. StarShipIT has added so much efficiency to our business I don't know how we operated without it for so long. The on boarding support and integration was next level and follow up support when need was fast and efficient. Adding StarShipIT to our business has cut down our man hours shipping process by half. Would highly recommend!!!”

If you would like to simplify your shipping process and reduce costs within your business, get started with a FREE trial today

HQ: NSW, Australia | eStores: BigCommerce & eBay

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Spiro Demopoulos has turned his passion for fishing and motorbikes into some serious online businesses. From his four BigCommerce websites and eBay store he sends orders worldwide using Australia Post and CouriersPlease they were looking at upgrading their shipping to a more automated system using eparcel and found StarShipIT.” Spiro says, “We contacted them, got set up and all I can say is that I am extremely happy. The integration easy and best of all it works. What used to take us 2 hrs (manually) now takes 20 minutes. It prints the local and international labels and automatically updates tracking on all our web platforms – easy …. 5 stars product – highly recommended”