AUSTRALASIA’S MOST TRUSTED & HIGHEST RATED
INTEGRATED SHIPPING & TRACKING SOFTWARE
ENDORSED BY …
Simplify and automate the process of fulfilling on- and offline orders
with Live Rates, Labels, Branded Tracking and more …
AT CHECKOUT
Improve your customers’ purchasing experience and reduce your costs.
- Gives Accurate Postage Rate calculation
- Looks-up addresses and auto-populates fields
- Enables Delivery option selection i.e. 3 hour, click-+-collect etc
- Supports Multiple Carriers incl. International and domestic (full list)
DURING DISPATCH
Automate every step in the dispatch process and reduce errors, time and cost
- Supports Multiple Channels (full list)
- Supports Multiple carriers incl International and Domestic (full list)
- Imports orders automatically with write-back
- Generates Labels automatically (with bulk printing)
- Creates Picking Slips, Manifests & Customs Documentation automatically
- Books courier pick up
- Corrects Addresses automatically
- Enables Drop shipping, Ship from store, and Multi-location shipping
… all from within the admin section of your eCommerce platform
THERE’S A PRICING PLAN TO SUIT YOUR BUSINESS
STARSHIPIT HAS REVOLUTIONISED THOUSANDS OF BUSINESSES,
CHANCES ARE IT’LL DO THE SAME FOR YOURS …
CASE STUDIES
Hello Molly
Hello Molly process 15% more orders per day with StarShipIT
We sought out one of our highly successful online retail customers, Hello Molly to share with us their experience with StarShipIT to date.
Ena Eaton, Operations Manager, has been with Hello Molly for several years now, looking after the operations side of the business. Hello Molly is an online retailer of on trend fashion for young women, based in Sydney, Australia, with 15 full time employees.
Prior to using StarShipIT, the team were having to manually produce labels, a time-consuming process which became more challenging as the business grew. With an ever increasing pile of orders to get through, the team needed a solution that would enable them to automate the process of producing labels while also allowing them to continue using DHL Express and Australia Post as their preferred carriers.
Their web developer proactively searched for a suitable technology solution that would meet their criteria:
- Needed to integrate with DHL Express & AusPost to automatically produce labels and shipping documentation
- Easy to train the warehouse staff to use
- Cost effective
- Integrates with our preferred carriers
- Easy to train the warehouse staff to use it
- Increased efficiency with fast label printing and documentation
- Cost effective
- Enables them to process 15% more orders, per day
Father Rabbit
Father Rabbit Limited sells high quality homewares – everything from beautiful linens, storage solutions, luxury pantry items to their own ceramic range. From small beginnings, this widely emulated brand has grown from an online shop to now include three stores in New Zealand.
Father Rabbit is the alter ego of Claudia Zinzan and Nick Hutchinson. When their first child was born, Claudia took time out from her career as an Interior Designer to develop the Father Rabbit concept and brand. After six months of careful planning (under the watchful eye of the pedantic rabbit) their online store was open for trading in December 2010.
With a demanding rabbit and growing family, Claudia has now said goodbye to her Interior Design clients to focus on Father Rabbit full-time and Nick manages his role as Father Rabbit’s Right Hand Man around the ebbs and flows of a career in the film industry as a camera operator. When he’s not staring down the lens or lending his practical nous to the garden and the baby, he works alongside Claudia on product selection, merchandising and the very important task of keeping Father Rabbit‘s website spic and span and a Nice Place To Shop.
As the Father Rabbit business grew, so did his domain. Initially operating out of a burrow-sized corner in the lounge, he then took over the front half of the family’s villa, eventually moving on from this space too. You can now find the Rabbit sharing his time between two beautiful retail stores.
Father Rabbit took a while to automate its shipping and distribution, the main reason being that they are a Apple Mac-based business and couldn’t find a domestic Courier company who had a system that worked with Tradevine. When they found out that StarShipIT worked with Courier Post and Tradevine they were finally able to do it.
On discovering StarShipIT, Father Rabbit did a free trial and Nick says, “it all seemed to work. We also looked at GoSweetSpot but this wasn’t an option because it didn’t work with our preferred courier. There where a few things that needed ironing out in the first couple weeks, as to be expected, but the StarShipIT team were always there to help fix or advise when needed. We decided the advantages were going to be huge and went ahead.”
Has StarShipIT been good for their rapidly growing business? Absolutely, the main advantage Nick explains is that “it has definitely taken human error out of shipping. We are sending the parcel to the right person with the correct ticket on it. Also we are no longer worried about losing ticket books or overcharging by the carrier because of incorrect ticketing.” Ship’appy bunnies indeed.
Father Rabbit is the alter ego of Claudia Zinzan and Nick Hutchinson. When their first child was born, Claudia took time out from her career as an Interior Designer to develop the Father Rabbit concept and brand. After six months of careful planning (under the watchful eye of the pedantic rabbit) their online store was open for trading in December 2010.
With a demanding rabbit and growing family, Claudia has now said goodbye to her Interior Design clients to focus on Father Rabbit full-time and Nick manages his role as Father Rabbit’s Right Hand Man around the ebbs and flows of a career in the film industry as a camera operator. When he’s not staring down the lens or lending his practical nous to the garden and the baby, he works alongside Claudia on product selection, merchandising and the very important task of keeping Father Rabbit‘s website spic and span and a Nice Place To Shop.
As the Father Rabbit business grew, so did his domain. Initially operating out of a burrow-sized corner in the lounge, he then took over the front half of the family’s villa, eventually moving on from this space too. You can now find the Rabbit sharing his time between two beautiful retail stores.
Father Rabbit took a while to automate its shipping and distribution, the main reason being that they are a Apple Mac-based business and couldn’t find a domestic Courier company who had a system that worked with Tradevine. When they found out that StarShipIT worked with Courier Post and Tradevine they were finally able to do it.
On discovering StarShipIT, Father Rabbit did a free trial and Nick says, “it all seemed to work. We also looked at GoSweetSpot but this wasn’t an option because it didn’t work with our preferred courier. There where a few things that needed ironing out in the first couple weeks, as to be expected, but the StarShipIT team were always there to help fix or advise when needed. We decided the advantages were going to be huge and went ahead.”
Has StarShipIT been good for their rapidly growing business? Absolutely, the main advantage Nick explains is that “it has definitely taken human error out of shipping. We are sending the parcel to the right person with the correct ticket on it. Also we are no longer worried about losing ticket books or overcharging by the carrier because of incorrect ticketing.” Ship’appy bunnies indeed.
It’s Now Cool
It’s Now Cool reduces man hours with StarShipIT’s integrated shipping and tracking software.
Director of online swimwear store It’s Now Cool, Ryan Stanistreet knew something had to give. The costs and time associated with shipping customer orders was impacting the business with the rapid growth of their online store. Ryan needed a more efficient way to automate their shipping process. As the business grew, the process of booking shipments with multiple carriers and manually entering customer shipping information had become time consuming and expensive, a common issue for online retailers. Ryan identified the need for a shipping technology solution that would reduce costs and the number of hours spent per week on shipping related matters. It’s Now Cool needed to move to a technology solution that ticked the following boxes:- Easy to use
- The ability to plug in to their existing freight providers
- Automate their shipping process
- Reduce time spent on shipping matters
- Provide a centralised shipping portal
- Efficiency, automation and ease of use for staff
- A central shipping portal
- Great support from the StarShipIT team
- Man-hours needed to book shipments reduced by half!
If you would like to simplify your shipping process and reduce costs within your business, get started with a FREE trial today
Demop Imports
Fishing & Motobike parts
HQ: NSW, Australia | eStores: BigCommerce & eBay
Spiro Demopoulos has turned his passion for fishing and motorbikes into some serious online businesses. From his four BigCommerce websites and eBay store he sends orders worldwide using Australia Post and CouriersPlease they were looking at upgrading their shipping to a more automated system using eparcel and found StarShipIT.” Spiro says, “We contacted them, got set up and all I can say is that I am extremely happy. The integration easy and best of all it works. What used to take us 2 hrs (manually) now takes 20 minutes. It prints the local and international labels and automatically updates tracking on all our web platforms – easy …. 5 stars product – highly recommended”
Spiro Demopoulos has turned his passion for fishing and motorbikes into some serious online businesses. From his four BigCommerce websites and eBay store he sends orders worldwide using Australia Post and CouriersPlease they were looking at upgrading their shipping to a more automated system using eparcel and found StarShipIT.” Spiro says, “We contacted them, got set up and all I can say is that I am extremely happy. The integration easy and best of all it works. What used to take us 2 hrs (manually) now takes 20 minutes. It prints the local and international labels and automatically updates tracking on all our web platforms – easy …. 5 stars product – highly recommended”
Coast
Luxury hand-made goods
HQ: Auckland, NZ | Footprint: Global | Stockists: Global | eStore: Bigcommerce
Coast has sent their luxury goods around the world ever since they began. With such expensive items, they wanted traceability and trackability for their customers.
Coast has sent their luxury goods around the world ever since they began. With such expensive items, they wanted traceability and trackability for their customers.
Alex, owner of Coast, tells their story ... “Before StarShipIT I had tried to find an off-the-shelf product to use, but not only were they hideously expensive, they did not connect to all courier the courier companies we used … In NZ and Australia there is nothing that covers all of the carriers. The carrier companies to a lesser or greater extent have solutions which allow you to print labels – but it ties you to their product. That’s not useful, because the reality is that most companies use more than one carrier. Trying to coordinate all these couriers through their own proprietary administration screens would be untenable and frankly would have constrained our growth.
Here’s what we were doing before Star ShipIT (and this is just for local delivery!)
StarShipIT streamlines this entire process. All those things can happen in one place and happen automatically, and it happens on a single platform. Without Star ShipIT, things were getting delayed or misdirected 10% of the time because of incomplete or incomplete address … postcode not right. Coast can also do drop-shipping now which it couldn’t before. $200-$2000 each, so it’s incredibly important to have the correct tracking info. When you switch on the screen and look at all outgoing consignments. Green – delivered Grey – in transit Red – clearance delay of more than 5 days That’s triage. It answers the “Oh I wonder why that hasn’t been delivered” question – before we get customer complaints. This pre-emptive customer service today is incredibly important. This is people’s expectations now.
Here’s what we were doing before Star ShipIT (and this is just for local delivery!)
1. pack a box 2. try to figure out where the person lives. You may not know what island or state they are in, so you have to look on googlemaps to see where it is 3. go to NZPOST to work out how many tickets and excess tickets you need 4. Then I’d like to track it so I’ll write this tracking number on a copy of the packing slip. 5. “I didn’t get it” – see if I’ve got your tracking number, your customer records.
StarShipIT streamlines this entire process. All those things can happen in one place and happen automatically, and it happens on a single platform. Without Star ShipIT, things were getting delayed or misdirected 10% of the time because of incomplete or incomplete address … postcode not right. Coast can also do drop-shipping now which it couldn’t before. $200-$2000 each, so it’s incredibly important to have the correct tracking info. When you switch on the screen and look at all outgoing consignments. Green – delivered Grey – in transit Red – clearance delay of more than 5 days That’s triage. It answers the “Oh I wonder why that hasn’t been delivered” question – before we get customer complaints. This pre-emptive customer service today is incredibly important. This is people’s expectations now.
