AUSTRALIA’S MOST TRUSTED & HIGHEST RATED
INTEGRATED SHIPPING & TRACKING SOFTWARE
Simplify and automate the process of fulfilling on- and offline orders
with Live Rates at checkout, Shipping Labels, Branded Tracking and more …
Improve your customers’ purchasing experience and reduce your costs.
- Gives Accurate Postage Rate calculation (Shopify, Magento & WooCommerce users)
- Looks-up addresses and auto-populates fields
- Enables Delivery option selection i.e. 3 hour, click-+-collect etc
- Supports Multiple Carriers incl. International and domestic (full list)
Automate every step in the dispatch process and reduce errors, time and cost
- Supports Multiple Channels (full list)
- Supports Multiple carriers incl International and Domestic (full list)
- Imports orders automatically with write-back
- Generates Labels automatically (with bulk printing)
- Creates Picking Slips, Manifests & Customs Documentation automatically
- Books courier pick up
- Corrects Addresses automatically reducing delivery errors
- Enables Drop shipping, Ship from store, and Multi-location shipping
… all from within the admin section of your eCommerce platform
SERVING & ENGAGING CUSTOMERS
Communicate with your customers with customised emails/sms and a branded tracking page!
- Customisable Text/SMS and email tracking notifications
- Branded tracking page – your voice, your chance to upsell
- Return courier label generator
THERE’S A PRICING PLAN TO SUIT YOUR BUSINESS
per month (paid annually)
(or $50/mth if paid monthly)
- <250 shipments/mth
- Unlimited channels
- Unlimited carriers
per month (paid annually)
(or $120mth if paid monthly)
- <4,000 shipments/mth
- Unlimited channels
- Unlimited carriers
per month (paid annually)
(or $200/mth if paid monthly)
- <20,000 shipments/mth
- Unlimited channels
- Unlimited carriers
“We process 1000+ orders a week – it only takes 2 hours a day to process them with StarShipIT. I couldn’t imagine it any other way”
Co Founder, Alex Tomic
two entrepreneurs built a $20m dollar business in just 18 monthsWe interviewed one of the brightest stars of online retailing we’ve seen for a while. Alex Tomic, co-founder of Hi Smile with partner, Nik Mirkovic have built a successful online business with a turnover of over $20m in just 18 months. Alex had some fantastic insights for entrepreneurs and business owners alike. After 6 months of university, Alex knew he wanted to get out there and do something on his own. He and his business partner Nic Mirkovic could see that online and social media were the way forward. Very early on they identified that was where they needed to be. Alex and Nic wanted to enter a market where nothing much was happening. After 6 months of intensive research looking at different industries, they felt that teeth whitening was by far the most boring industry and nobody was making any significant changes. We can see you have 5 sub-domain websites tailored for customers all over the world – what challenges do you face in terms of shipping from Australia? How do you manage logistics? At the start, we were just writing out orders but we were all about finding processes to speed things up. We researched software that could just grab the orders and do the labelling and after searching we found StarShipIT who could all the things we needed. If only we had done that even earlier – although we started using StarShipIT about a month in which is still pretty early on. With any business, try to refine those processes as much as possible as it will free up time to think about the business and grow your business even more. Get an account manager with your preferred carrier and then find a company like StarShipIT who can import all the orders and simplify the shipping process. What made you choose to partner with StarShipIT? StarShipIT offered the easy integration we were looking for, they integrated with Australia Post which was our preferred carrier and it could do all the things we needed it to do like import the orders, create the labels and make it really fast to get orders out the door. What tangible benefits do you enjoy using Australia Post and StarShipIT for your shipping and tracking orders?
We needed something that would just grab orders and do the labelling for us. And that’s where StarshipIT really took Australia Post to the next level. Being able to just grab orders and label automatically – this reduced a substantial number of hours on that side of things. It allowed us to grow even faster by focusing on other areas of the business. We saved at least 15 -20 hours per week by using StarShipIT.I would recommend to any new business starting out, to identify what will allow you to simplify your processes. Identify which are going to take the most time and look for a solution to free up time so you can focus on other things. Get on to that ASAP. And to take it even further, it looks more professional to your customers and this has been a massive benefit for us.
With the StarShipIT integration it is simple to get through all the orders quickly and to make sure all the orders have been input correctly.Read the full story over on the blog.
Miann & Co
With StarShipIT, all we need to do is pack the order and print the labels. In terms of actual time saved, it equates to almost one full time person in busy times doing those processes which saves us over $40,000 a year”.How did you discover StarShipIT? Integration with TradeGecko and Shopify was our primary requirement for a shipping integration, as well as being able to integrate with both Aus Post and DHL to cover both domestic and international shipping. For us it was all about trying to find programs that would integrate with each other, since we needed a more seamless operations system. StarShipIT ticked all the boxes for us. Key benefits since using StarShipIT? One of the biggest headaches we faced with shipping internationally was around the paperwork just for one order. 2 sets of forms for every shipment customs forms, address details, weights, declarations, signed etc – but with StarShipIT we can now do an automatic lodgement – now all we have to do is print the labels. Customs forms are sent to DHL automatically and now we only need one label which has saved us a lot of time in terms of paperwork and the labels etc! Since using StarShipIT, we have reduced the amount of time we spend on admin and shipping dramatically. All the orders are in there, the addresses are there – if a customer has keyed in an incorrect address, we can easily correct it. We no longer have to flick between multiple systems and spreadsheets. And the support is excellent, which was critical for our business.
“Before StarShipIT we used to waste a lot of time by having to manually enter addresses and parcel weights before we could print postage labels for our orders. StarShipIT integrates with TradeGecko where all the customer and order details for our wholesale and online orders are pulled and with a Thermal printer we can now print labels in seconds. All of our orders are on one screen and we don’t have to reference multiple systems, which saves a lot of time. Our peak periods are now a breeze and packing orders takes half the time it used to.””
Fit My Car (2017 ORIAS Best New Online Retailer)
Founder, James Tinsley
"Working with StarShipIT has been a super smart move for our business. Online retail is fast, and as an on-demand manufacturer in this space, it means ease of use, speed, and accuracy in your shipment tracking software become that much more important."We spoke to James Tinsley, Founder of FitMyCar, about his journey to become this year’s StarTrack ORIAS Best New Online Retailer. So how did it all get started, what's the inspiration behind it? I was originally an engineer for the Department of Defence (Land Systems), making sure the vehicles we deployed were well maintained and fit for purpose. Prior to that I worked at Autobarn as sales assistant, so I’ve always had an interest in the automotive industry in one way or another. For me, that interest naturally translated into starting some niche online businesses selling auto parts and I guess FitMyCar is the summary of all the experiences I have had. A couple of products we sell today were the best selling from previous online businesses, so I knew FitMyCar as a platform would work and give us a scalable business model we could grow from. We will always be in the made-to-fit auto accessories space and will look to grow our range of products around this category with a focus on growing our manufacturer to consumer ranges. What is your role/responsibilities? I do a bit of everything – from processing orders, answering phones, doing operational stuff – on a really busy day I will be in the warehouse packing orders. When I have time, I work on strategy, new products and the books etc. I run the business but I am also get involved across the day-to-day operations. Who else in involved (size of team, roles they play etc)? We have 13 staff in Melbourne, 2 in the Philippines working on website full-time and one customer service operator in the US. How did you feel when you heard you were a finalist in the ORIAS for best new online retailer? It was a massive surprise, we were really happy with that result – it was really validating for everything we have been working on and the growth we’ve had so far. Just to get that recognition on its own is a super achievement and we couldn’t be happier with it. What did you and the team do to celebrate your win? Two of the team were there sending me text updates as the night went on, and as soon as they told me, it just felt incredible. They knew they were up against tough competition so to take out the win, we were really really happy. To celebrate, we had a jumping castle setup in the factory and enjoyed a bit of a party. What was life like before StarShipIT? Before StarShipIT we were using eParcel. Which meant there was no barcoding and no auto generation of labels. We would bulk upload our shipments into eParcel, then we would have to bulk print labels and we would have to sort those to orders and then go and pack orders. What that meant for us was the potential for errors and mistakes was a lot higher - it did cause us a lot of grief. Australia Post used to charge us around $1000 bucks a month in manifesting penalties alone. The more orders you do, the more unmanageable that solution is. What were the key factors when you selected a shipping technology solution? We wanted to have a solution that would allow bar-code scanning, instant single scan label generation, centralised tracking, multiple carriers and a solution that would integrate with our website we were building through an API (custom built website so we wanted to control this through the API ourselves) and we got all this from StarShipIT. Tell us about shipping internationally We ship anywhere from 800 to 1200 orders a week to AU, NZ, US and anywhere else in the world from our warehouse in Melbourne. The bulk of our international orders go to the US. The advantage we have is that we can use multiple carriers and preset them in StarShipIT for our requirements. For example, we use AusPost for domestic shipping and DHL Express for international. The advantage we have with DHL is that it is a single label. They take all the paperwork electronically and print a single thermal label. What is life like now using StarShipIT? It’s part of our business system now. Our website generates a manufacturing summary for each order that is used to manufacture the product to the customers specification. That label carries right through to the end process, when the barcode on that label is scanned to mark the order as completed then again to print the post label. Literally no extra processes are required – it is fully ingrained in our business process. What benefits do you experience with StarShipIT? Using StarShipIT saves us considerably more time than 5 minutes an order. For us, it’s not just the time saving, it’s the reliability, the accuracy and cost savings. The goal for us is to get the order right first time. Having systems in place that allow you to make mistakes as you grow just multiplies the problems. We definitely benefit from the time saving that StarShipIT provides but the other benefits that are less measurable are just as important. What's in the future for Fit My Car? We will continue to develop new products, and we have some new ones due to launch end of this year and we will go from there. We want to continue our upwards trajectory and continue the good growth we have seen both here and in the US. What keeps you awake at night? Time! Or lack of! What advice would you give to other entrepreneurs who would love to follow in your footsteps and start an online business? My observations of the industry, particularly around eCommerce are that if I was starting again, I would say look for a product that is in a niche and that you can control as much as possible – your margins, your market etc, so that it is a sustainable business. What tips would you give other online retailers that you think they would benefit from? I like to have the control and I like to control the system in house. A lot of people look for perfection, especially in the systems they use. The reality is that a lot of systems are built for the wider market, so be a bit accommodating, understand that you will need to develop your systems around the systems that are available, and if you are willing to do that, you can develop a really good solution. If you do this, you will end up with a really good solution and partner for your business. Rather than disrupt your business every 6 or 12 months as you keep trying to improve the system, find the best fit, work around it and then worry about the hundred percent growth.
"Before StarShipIT, we suffered the pain of bulk upload & print of shipping labels. Understandably, this introduced human error into our fulfilment processes as pick & pack staff matched labels to orders. Not a great situation to be in. This seemingly small process glitch increased the chance of a customer receiving the wrong order… and we hated that possibility! Awesome service is something we strive for with every customer and so we began the search for a better solution. For us, that solution is StarShipIT. Working with the software is a bit like having a staffer who speaks with all your national and international freighters, and feeds tracking information back to customers (and staff) in almost real-time. It’s prints labels on-demand, just like us, and has saved countless hours which can redirected into other areas of the business." James Tinsley, Founder, Fitmycar Keen to try StarShipIT for yourself and get your shipping in shape? Sign up for a FREE 30 day trial and we will be in touch to get you set up and shipping straight away!
Arlo & Co
Gemma Holt, Founder & Co CEO
Yoko process orders 3 times faster and save 15 hours per week with StarShipIT
Helena Barroso, Director / Isadora
Flora and Fauna
Julie Mathers, Founder & CEO / Flora & Fauna
StarShipIT has dramatically improved our efficiency and it’s easy to use. That’s essential when you have a small team and we’re changing warehouse roles regularly. Support is also very good if there are issues so trade is not impacted for long.
This is an incredible app, we've wasted so much time in the past having to manually enter consignments into StarTrack & Australia Post (cut address info.. paste.. spelling check.. address check.. delayed pause for printout.. repeat), with StarShipIT we can print out dozens of consignments in less than a minute. The time we're saving is just amazing. Big thanks to Neeraja and the team for all of the support getting us setup, the StarShipIT crew are awesome.
Owner / Jamie Pitt, Lean Blend
Since coming over to StarShipIT we cannot imagine life without it! It literally saves us hours in fulfilling orders everyday. We initially trialed a similar platform but found it confusing and customer service was lacking. StarShipIT is very user friendly and the customer service is amazing (with regular phone calls from your StarShipIT account manager almost weekly to ensure everything is good). I would and have recommended StarShipIT to anyone that is looking at scaling their eCommerce store.
Bhumi Organic Cotton
Operations Manager, Farley Thomson / Bhumi Organic Cotton
GM - eCommerce, Thomas Zulliger / Quiksilver
The integrated tracking and the back-end updates to Magento help our customer service team respond quickly to customer requests and the address validation tools minimise errors. Being able to use the same tool for multiple carriers for both domestic and international keeps our booking operations streamlined and allows us to book hundreds of orders daily. The company’s address validation tools also help us minimise errors considerably. The team at StarShipIT have been responsive and easy to deal with through the whole implementation process.
Founder, James Rigdin / Superette
StarShipIT is a gamechanger….The day after we decided to use StarShipIT, it was up and running. It does everything we were trying to build ourselves, at a fraction of the cost. The support we’ve had from StarShipIT has made this exceptionally easy.
Luxe Fitness & Waist Trainer
Founder/Director, Iyia Liu / Luxe Fitness
Alex Tomic, Co Founder / Hi Smile
Fit My Car
James Tinsley, Founder / Fit My Car
Miann & Co
Terry Meyer, Director / Miann & Co
Before StarShipIT we used to waste a lot of time by having to manually enter addresses and parcel weights before we could print postage labels for our orders. StarShipIT integrates with TradeGecko where all the customer and order details for our wholesale and online orders are pulled and with a Thermal printer we can now print labels in seconds. All of our orders are on one screen and we don’t have to reference multiple systems, which saves a lot of time. Our peak periods are now a breeze and packing orders takes half the time it used to.
Arlo & Co
Gemma Holt, Founder / Arlo & Co
Imagine this, for a moment… Two toddlers, 3 large crates of parcels, and a slow moving queue at the Post Office - twice a day! Now throw in printing off addresses individually and fulfilling all shipped orders individually too (trying to get more than 8 number and letter combos right in a row as the kids pull at you because they’re bored). This was life before StarShipIT. Now there’s no more queues at the post office or double handling of data, and all our tracking status comms with customers are automated. Plus, with the new feature where we can brand the tracking pages - the integration with our Shopify store just become even more seamless. In a nutshell? StarShipIT is a lifesaver.
Dominique Perri, Director / YOKO
StarShipIT is ingrained in our shipping processes, we’d be lost without it! The accuracy and efficiency it provides means we can process orders more than 3x faster than we would otherwise.
Ena Eaton, Operations Manager / Hello Molly
Little Earth Nest
Brent - GM /
GM eCommerce /
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