Blog
How to set up shipping notifications and branded tracking pages
Use tracking communications to keep customers informed and on-brand.
For the complete documentation index, see llms.txt.
Create your own branded order tracking page
Keep your brand front-of-mind throughout the delivery process with customisable branded tracking pages. Add your logo, images, promotional content, loyalty programs, social links and more. Let customers track their order using visual indicators.
- 30-day free trial
- No credit card required
- 5-star support
Over 30k retailers use Starshipit to deliver great branded tracking experiences
Bhumi reduced customer order inquiries by 50% with branded tracking
Branded tracking and notifications reduced customer order inquiries by 50%, ensuring Bhumi’s brand experience stayed strong from purchase to delivery. With all orders, carrier options, and tracking details accessible from a single platform, Bhumi’s team could quickly identify which orders were in progress, which needed attention, and which had been successfully dispatched.
Read the full case studyTransform order tracking into an opportunity
Turn your branded tracking page into a starting point for new sales. Customise the page to fit your unique brand, then promote your other products, link to your social channels and more.
Make checking order status easy for your customers
Create easy-to-use branded tracking pages with visual indicators for delivery status, making it easy for your customers to find out where their parcel is.
Upgrade from courier tracking pages
You’re in control of your delivery experience. Direct your customers to your customised tracking page – not your courier’s. Provide clear delivery updates and enable self-service returns.
Manage your order status page using the Brand Hub
Use our Brand Hub to manage all your brand assets in one place. Manage logos, colours, URLs, social links and more.
Starshipit is an award winning technology platform
Recognised by the NZ Hi-Tech Awards, Retail Systems Awards, TIN Awards, NORA Awards, VIP Awards, G2 and more.
Build your world-class order tracking process with Starshipit
A shipping tracking page designed by you
Control the post-purchase stage by sending customers to your tracking page, instead of your couriers' pages.
Use eCommerce order tracking as an upsell opportunity
Include the content you want on your tracking page, including related products.
Make it easy for your customers to track their orders
Reduce support queries by giving customers one place to track orders.
Want to learn more about branded tracking?
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Case study
Maude Studio cuts shipping time by 1 hour daily with automation
A small-team example of automating routine shipping work.
Branded tracking pages FAQs
What is a branded tracking page?
A branded tracking page is an order-status page that carries your own brand rather than sending customers straight to a courier site. It gives shoppers one familiar place to check delivery progress and find helpful information, such as support details or return options. Learn how to configure a branded tracking page.
Can my shipping notifications link to a branded tracking page?
Yes. Starshipit notifications can send customers to your branded tracking page instead of a courier tracking site when the feature is configured. This gives shoppers a consistent place to follow the order and find help. Check the destination used in each notification template before you switch it on.
Can I customise my Starshipit tracking page?
Yes. You can add your logo, colours, images, text, notices and contact information to a Starshipit branded tracking page. Customisation options depend on your plan and setup. Keep the page focused on the delivery information customers need, then add only the support or promotional content that is useful at that moment.
What should a branded tracking page include?
Start with accurate order status and an easy way for customers to get help. Useful additions can include your logo, contact details, delivery notices, return information and relevant promotions. Keep the page focused on the customer’s immediate delivery question so important updates remain easy to find.
What is a branded tracking page?
A branded tracking page is an order-status page that carries your own brand rather than sending customers straight to a courier site. It gives shoppers one familiar place to check delivery progress and find helpful information, such as support details or return options. Learn how to configure a branded tracking page.
Can I customise my Starshipit tracking page?
Yes. You can add your logo, colours, images, text, notices and contact information to a Starshipit branded tracking page. Customisation options depend on your plan and setup. Keep the page focused on the delivery information customers need, then add only the support or promotional content that is useful at that moment.
Can my shipping notifications link to a branded tracking page?
Yes. Starshipit notifications can send customers to your branded tracking page instead of a courier tracking site when the feature is configured. This gives shoppers a consistent place to follow the order and find help. Check the destination used in each notification template before you switch it on.
What should a branded tracking page include?
Start with accurate order status and an easy way for customers to get help. Useful additions can include your logo, contact details, delivery notices, return information and relevant promotions. Keep the page focused on the customer’s immediate delivery question so important updates remain easy to find.
