Written by Starshipit
At the heart of Xero is a bold ethos, to create beautiful business. Their boldness is certainly paying dividends. In 2006, Xero set out to become the accounting hero for small businesses by offering real-time access to a unified ledger via cloud-based accounting software, on Mac, PC, tablet or phone.
The simple promise of helping you get invoices paid sooner to keep a healthy cash flow was enough to leave any small to medium business owner somewhat flushed.
This spirit of optimism and certainty of mission took this new breed of business, software as a service, from Xero to IPO in their second year, 2007. In 2019 their market cap on the Australian Stock Exchange exceeded $10 billion NZD and they were ranked as the third most valuable publicly listed New Zealand company.
After their meteoric rise to becoming the leading cloud-based accounting software in NZ, Australia and the UK, with their current subscribers sitting at over 2 million, globally, they have cultivated a more expansive vision, which is to help small businesses thrive through better tools, information and connections.
The acquisition of Waddle in August 2020 an Australian-based invoice financing start-up, which allows small businesses to access quick loans secured by their account receivables, is a testament to their vision coming into sharp focus.
Xero is seen as the gold standard in the software as a service category with their culture firmly anchored in customer-centricity. The nature of software as a service, with Xero using a subscription model, dictates that they have earn their customers business every month. To ensure adequate customer support touch points, 75% of employees are dedicated to customer service and business operations.
The insight into small business needs and developing a valuable network of support is what will set Xero apart.
They offer more than 200 secure connections with banks and financial service partners around the world, with links to more than 700 apps for business and an API integration available for external applications.
Businesses also have access to best-in-class accountants and bookkeepers, who they can build a collaborative and trusting relationship with. The opportunity for cross-border connections between financial services and businesses looking to expand is clearly exponential in potential
Their investment in customer support is paying off. Xero is the winner of New Zealand’s Canstar Award for Most Satisfied Customers for the second year running with 5-star ratings for customer satisfaction in all categories.
Features include automatic bank feeds, invoicing, accounts payable, expense claims, fixed asset depreciation, purchase orders, bank reconciliations, and standard business and management reporting. All automated, in real time, on any platform. A thing of true beauty for any business owner.
Integrating two award-winning platforms, Starshipit + Xero, will give you nothing short of exponential savings in time and costs.
Starshipit’s platform automates all communication and documentation between your online store, the carrier and the customer.
This includes bulk printing labels, free customisable branded tracking notifications for your customers, integrations with multiple carriers, and a thorough onboarding process and responsive support team dedicated to your shipping success.
We also practice full transparency of all carrier rates to ensure you get the best rates.