Branded returns
Deliver a great returns experience
Say goodbye to complicated returns. Create a branded returns portal* that empowers customers to generate their own return shipping labels and more.
*Part of our Advanced Returns add-on ($25 per month).
Over 20k retailers use Starshipit to manage returns
Branded returns at a glance
Create your own personalised, customer-facing returns portal and embed it directly on your website. You can also:
- Design email and SMS return notifications
- Set up your account to charge for returns
- Add smart logic to your returns with shipping rules
- Mirror and apply your current returns policy
Branded returns made easy
Build and customise your own branded returns portal – and embed it directly on your website. Let customers generate their own returns labels while taking pressure off your team.
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Manage orders and returns from the same easy-to-use platform
Reduce manual admin and simplify your entire fulfilment process with one platform to manage orders and returns. Use tags to label orders and identify important details at a glance from one central dashboard.
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Keep your customers in the loop throughout the eCommerce returns process
Keep your customers in the loop about their return with SMS and email notifications that can be customised to match your brand.
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Mirror and apply your current returns policy
Apply your returns policy consistently with automated rules. Create rules to reject returns for specific types of products (like underwear and earrings).
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Improve your customers' returns experience
Offer flexible customer return options and multiple return payment options, including store credit, refunds via the original payment method, and exchanges. You can also set return charges for each option.
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Simplify international returns
Make your cross-border returns as easy as your domestic returns. Generate labels and documentation for international returns, set default couriers for domestic and international returns and more.
Learn moreDiscover how Icewear uses Starshipit to enable seamless returns
Branded returns FAQs
Learn more about branded returns
Looking for more information on branded returns? Check out these handy links:
- Get the full story in our product update
- Read our support guide to get started
Discover our most popular shipping & fulfilment features
- Learn more
Fulfilment automation
Use powerful automation to cut hours off your shipping process every week.
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Tracking pages and notifications
Let customers track exactly where their order is – and when they’re likely to receive it.
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Choice at checkout
Choose your couriers, negotiate your rates and give your customers a choice at checkout.